Navigating the Challenges of Getting Your Class 5 Driver’s License in Quebec
... And it’s more than just passing the driving test

The Hidden Challenges to Getting Your Class 5 Driver’s Licence in Quebec (It’s Not Just the Driving Test!)
Are you planning to get your Class 5 driver’s licence in Quebec? If so, you might think the biggest hurdle is passing the driving test. But as a seasoned driving instructor and owner of City Driving School, I’m here to tell you: the real challenges are what you don’t see-and what the SAAQ won’t tell you. Let’s pull back the curtain and reveal what you need to know before you start your journey.
Who Am I?
Hi, I’m Tom Spiegler, founder of SmartDrivers.com and proud owner of City Driving School, a family-run, SAAQ-certified institution since 1958. With over 40 years of experience as an SAAQ-certified instructor and “Formateur Expert,” I’ve helped thousands of Quebecers get their licence-and I know the system inside out. Our school is also compliant with Québec Consumer Protection (OPC) standards, and we’re here to make the process easier for you.
Understanding the SAAQ: Quebec’s Road Safety Authority
Before diving into the roadblocks, let’s answer a key question: What is the SAAQ?
The Société de l'Assurance Automobile du Québec (SAAQ) is Quebec’s crown corporation responsible for:
· Universal Auto Insurance: Making sure all Quebec drivers have access to affordable, comprehensive insurance.
· Road Safety: Certifying driving schools, running awareness campaigns, and enforcing safe driving practices.
· Financial Stability: Managing claims and benefits for accident victims.
· Government Oversight: Regulating Quebec’s auto insurance industry.
The SAAQ’s intentions are good, but the reality is often more complicated-especially when it comes to getting your Class 5 licence.
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The Real Challenges: What the SAAQ Doesn’t Tell You
For Minors (Under 18)
You’ll need parental or guardian consent to start the licensing process. Without it, you can’t proceed-no exceptions.
For Newcomers to Quebec
If you’re a permanent resident, temporary resident, student, worker, refugee claimant, or protected person, be prepared for extra paperwork and hurdles. The SAAQ’s systems aren’t always designed with newcomers in mind, and you may face delays while your documents are verified.
SAAQclic: Quebec’s Digital Headache
You’d think an online platform would make things easier. Unfortunately, SAAQclic has become notorious for:
· Frequent Crashes and Downtime: The site is often slow or unavailable.
· Long Wait Times: Even when it works, expect to wait.
· Confusing Navigation: The interface is anything but user-friendly.
· Limited Online Services: Many tasks still require in-person visits.
· Security Concerns: Data breaches are a growing risk.
Not Inclusive for Newcomers:
SAAQclic often can’t accommodate newcomers who lack certain Quebec-specific documents. This isn’t intentional, but it means you’ll need expert advice to avoid getting stuck in a bureaucratic jam.
Additional Barriers: Neurodiverse and Mobility-Challenged Drivers
Neurodiverse Drivers
· Assessment and Revocation Risks: Recent SAAQ policies may require additional medical assessments for those with neuro-cognitive diagnoses (such as ADHD or autism), which can lead to anxiety about licence eligibility.
· Complex Requirements: Navigating paperwork and appointments can be overwhelming without the right support.
· Stigma and Support Gaps: The process can feel isolating and stressful, with limited proactive support.
Mobility-Challenged Drivers
· Physical Access and Vehicle Adaptation: Applicants may need specialized vehicle modifications or occupational therapy assessments, requiring extra paperwork and coordination.
· Limited Training Options: Not all driving schools offer adapted vehicles or instructors trained for mobility-impaired learners.
· Accessibility: Even after licensing, navigating accessible parking and compliance adds complexity.
How SmartDrivers.com Can Help
At SmartDrivers.com and City Driving School, we believe every learner deserves tailored support:
· Personalized Instruction: Our instructors adapt teaching methods for neurodiverse learners, ensuring clarity and comfort.
· Specialized Vehicle Training: We offer access to adapted vehicles and work with occupational therapists for customized training.
· Guidance Through SAAQ Procedures: We help you navigate extra paperwork and coordinate with healthcare professionals for medical assessments.
· Supportive Environment: We provide a stigma-free, inclusive space and advocate for your right to independent mobility.
· Resource Connection: Our team links you to government programs for vehicle adaptation, accessible parking, and community resources.
What to Expect: Delays and Frustrations
No matter your background, expect challenges that can delay your road test by several months. From documentation issues to system glitches, these hidden obstacles can turn a straightforward process into a frustrating ordeal.
Smart Tips for Navigating the SAAQ System
· Start Early: Begin gathering your documents and booking appointments well in advance.
· Get Advice: Consult a certified driving school or expert familiar with SAAQ’s requirements.
· Be Patient: Delays are common. Stay persistent and keep records of all your communications.
The Road Test: What You’ve Been Waiting For
The road test simulates real-world driving. You’ll start in a residential area, navigate traffic, and finish with parking. But parking isn’t as crucial as you might think.
How the Exam Works:
· Vehicle Setup: The examiner checks your vehicle controls.
· In-Car Check: They assess your seating, mirrors, and preparation.
· The Drive: You’ll start the car, check blind spots, signal, and merge into traffic.
Scoring:
You start with 0 points, earning up to 75 points to pass. Most points are gained or lost on complex maneuvers like left turns, lane changes, and safe following distances-not just parking.
Key Takeaway:
The exam isn’t about perfection. Stay calm, focus on safe driving, and you’ll pass with confidence

