Navigating the Challenges of Getting Your Class 5 Driver’s License in Quebec

Thomas Spiegler, Formateur-Expert • October 1, 2024

... And it’s more than just passing the driving test

The Hidden Challenges to Getting Your Class 5 Driver’s Licence in Quebec (It’s Not Just the Driving Test!)


Are you planning to get your Class 5 driver’s licence in Quebec? If so, you might think the biggest hurdle is passing the driving test. But as a seasoned driving instructor and owner of City Driving School, I’m here to tell you: the real challenges are what you don’t see-and what the SAAQ won’t tell you. Let’s pull back the curtain and reveal what you need to know before you start your journey.


Who Am I?

Hi, I’m Tom Spiegler, founder of SmartDrivers.com and proud owner of City Driving School, a family-run, SAAQ-certified institution since 1958. With over 40 years of experience as an SAAQ-certified instructor and “Formateur Expert,” I’ve helped thousands of Quebecers get their licence-and I know the system inside out. Our school is also compliant with Québec Consumer Protection (OPC) standards, and we’re here to make the process easier for you.

 


Understanding the SAAQ: Quebec’s Road Safety Authority

Before diving into the roadblocks, let’s answer a key question: What is the SAAQ?

The Société de l'Assurance Automobile du Québec (SAAQ) is Quebec’s crown corporation responsible for:


·      Universal Auto Insurance: Making sure all Quebec drivers have access to affordable, comprehensive insurance.

·      Road Safety: Certifying driving schools, running awareness campaigns, and enforcing safe driving practices.

·      Financial Stability: Managing claims and benefits for accident victims.

·      Government Oversight: Regulating Quebec’s auto insurance industry.

The SAAQ’s intentions are good, but the reality is often more complicated-especially when it comes to getting your Class 5 licence.

 

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The Real Challenges: What the SAAQ Doesn’t Tell You

For Minors (Under 18)

You’ll need parental or guardian consent to start the licensing process. Without it, you can’t proceed-no exceptions.


For Newcomers to Quebec

If you’re a permanent resident, temporary resident, student, worker, refugee claimant, or protected person, be prepared for extra paperwork and hurdles. The SAAQ’s systems aren’t always designed with newcomers in mind, and you may face delays while your documents are verified.

 


SAAQclic: Quebec’s Digital Headache

You’d think an online platform would make things easier. Unfortunately, SAAQclic has become notorious for:


·      Frequent Crashes and Downtime: The site is often slow or unavailable.

·      Long Wait Times: Even when it works, expect to wait.

·      Confusing Navigation: The interface is anything but user-friendly.

·      Limited Online Services: Many tasks still require in-person visits.

·      Security Concerns: Data breaches are a growing risk.


Not Inclusive for Newcomers:

SAAQclic often can’t accommodate newcomers who lack certain Quebec-specific documents. This isn’t intentional, but it means you’ll need expert advice to avoid getting stuck in a bureaucratic jam.

 


Additional Barriers: Neurodiverse and Mobility-Challenged Drivers

Neurodiverse Drivers

·      Assessment and Revocation Risks: Recent SAAQ policies may require additional medical assessments for those with neuro-cognitive diagnoses (such as ADHD or autism), which can lead to anxiety about licence eligibility.

·      Complex Requirements: Navigating paperwork and appointments can be overwhelming without the right support.

·      Stigma and Support Gaps: The process can feel isolating and stressful, with limited proactive support.

Mobility-Challenged Drivers

·      Physical Access and Vehicle Adaptation: Applicants may need specialized vehicle modifications or occupational therapy assessments, requiring extra paperwork and coordination.

·      Limited Training Options: Not all driving schools offer adapted vehicles or instructors trained for mobility-impaired learners.

·      Accessibility: Even after licensing, navigating accessible parking and compliance adds complexity.

 


How SmartDrivers.com Can Help

At SmartDrivers.com and City Driving School, we believe every learner deserves tailored support:


·      Personalized Instruction: Our instructors adapt teaching methods for neurodiverse learners, ensuring clarity and comfort.

·      Specialized Vehicle Training: We offer access to adapted vehicles and work with occupational therapists for customized training.

·      Guidance Through SAAQ Procedures: We help you navigate extra paperwork and coordinate with healthcare professionals for medical assessments.

·      Supportive Environment: We provide a stigma-free, inclusive space and advocate for your right to independent mobility.

·      Resource Connection: Our team links you to government programs for vehicle adaptation, accessible parking, and community resources.

 


What to Expect: Delays and Frustrations

No matter your background, expect challenges that can delay your road test by several months. From documentation issues to system glitches, these hidden obstacles can turn a straightforward process into a frustrating ordeal.

 


Smart Tips for Navigating the SAAQ System

·      Start Early: Begin gathering your documents and booking appointments well in advance.

·      Get Advice: Consult a certified driving school or expert familiar with SAAQ’s requirements.

·      Be Patient: Delays are common. Stay persistent and keep records of all your communications.

 


The Road Test: What You’ve Been Waiting For

The road test simulates real-world driving. You’ll start in a residential area, navigate traffic, and finish with parking. But parking isn’t as crucial as you might think.

How the Exam Works:


·      Vehicle Setup: The examiner checks your vehicle controls.

·      In-Car Check: They assess your seating, mirrors, and preparation.

·      The Drive: You’ll start the car, check blind spots, signal, and merge into traffic.

Scoring:
You start with 0 points, earning up to 75 points to pass. Most points are gained or lost on complex maneuvers like left turns, lane changes, and safe following distances-not just parking.

Key Takeaway:
The exam isn’t about perfection. Stay calm, focus on safe driving, and you’ll pass with confidence

 

By Susan Sofer, OT, CDS May 19, 2025
My Background My name is Susan Sofer, director of ACT Inc. I am an occupational therapist with 40 years of experience, specializing in driver evaluation and rehabilitation for more than 30 years. I am recognized as the first clinician in Quebec to become a Certified Driver Rehabilitation Specialist (CDR), a credential issued by the Association for Driver Rehabilitation Specialists (ADED) ACT Inc. is the only authorized DriveABLE™ centre in Montreal, providing advanced cognitive screening and on-road assessments for driving safety. Why People Seek Driver Evaluation Typically, people are referred to me when they or those around them are questioning whether it is safe for them to continue driving. This uncertainty may be related to a recent illness, diagnosis, progression of a medical condition, or changes related to aging. Evaluations are requested by the SAAQ, medical professionals, family members, or the drivers themselves to determine if continued driving is safe. The Assessment Process For me, the assessment is the straightforward part. The real challenge is determining what to recommend when the outcome of the combined in-office and on-road test is unfavorable. My job is to peel away the layers and determine the underlying cause of errors-whether it’s nervousness, bad driving habits, weak perceptual-cognitive skills, or physical abilities. This is especially important for individuals who may have 40 to 60 years of driving experience. After a comprehensive in-office and on-road evaluation, I discuss the results and recommendations with the individual and their family. There are three possible outcomes: Safe performance: recommend maintaining a valid permit. Safety issues identified: retraining recommended and a repeat road test. Unsafe performance: recommend suspension of permit and retirement from driving. Retraining and Rehabilitation Few clinicians offer retraining beyond standard driving lessons. For individuals who do not demonstrate safe performance but show potential for rehabilitation, I design a customized retraining program to address concerns identified in the Functional Driving Evaluation. Recommendations may include improving prerequisite skills and/or specific driving maneuvers to increase road safety. Retraining often involves computerized exercises that can be performed at home. On-road driver retraining is always required for those learning to drive using adaptive controls, such as hand controls, left foot accelerator, or spinner knob. Vehicle Modification and Adaptive Equipment When vehicle modification or adaptive equipment is required, I assist with applications to the Société de l’assurance automobile du Québec (SAAQ) for financial assistance. My assessment determines the appropriate adaptive equipment needed to : Safely access a vehicle and accommodate mobility devices (e.g., wheelchair, scooter). Drive safely using the determined equipment. This process includes collaboration with companies specializing in vehicle modification and equipment installation to ensure all adaptations meet the client’s needs and are feasible for the desired vehicle. A Collaborative Approach There is no guarantee about the outcome, as recommendations are based on individual performance. However, when warranted, options to retrain skills and improve driving performance are provided. Success is a team effort involving myself, a driving instructor, and, most importantly, a cooperative and willing driver. What Sets Me Apart What sets me apart from other occupational therapists is not only my extensive knowledge and decades of experience, but also my dedication to ongoing research, collaboration with fellow professionals, and staying at the forefront of the latest equipment and retraining techniques. I blend the science of evidence-based assessment tools-which objectively measure cognitive and functional driving abilities-with the art of clinical judgment, drawing on years of nuanced observation and individualized care. By integrating standardized computerized testing and validated screening methods, I ensure each evaluation is rooted in scientific rigor, while my experience allows me to interpret results with empathy and insight. This unique combination of expertise, scientific precision, and the art of understanding each person’s story enables me to provide recommendations that are both comprehensive and personalized. My ultimate goal is to help individuals maintain their independence without compromising their safety or that of others on the road.
By Thomas Spiegler, Formateur-Expert January 12, 2025
The road test is the most crucial part of getting your driver’s license, and it’s designed to mimic everyday driving scenarios. Starting in a residential area, you’ll transition into busier roads and end with parking. While parking tends to be nerve-wracking, it’s only a small part of your overall score.